tk99o's Privacy Policy

This Privacy Policy ("Policy") provides a detailed description of our policies and procedures regarding the collection, processing, storage, and protection of personal information of users ("you" or "user") of the tk99o platform. By accessing or using the services of tk99o, you are considered to have accepted the terms of this Policy.

We believe that protecting user privacy is a fundamental responsibility. That is why we follow industry-standard SSL encryption and strict data protection protocols.

1. Types of Information Collected

The following types of information may be collected when you create an account, use services, or browse the tk99o platform:

1.1 Identity Information

• Full name and date of birth (for age verification — only users aged 21 or above may use the platform)
• Email address and mobile number
• Account information associated with payment methods (bKash, Nagad, Rocket, or Upay)
• National ID card or passport details (during identity verification, where applicable)

1.2 Usage Information

• IP address, device type, and operating system
• Browser type and version
• Time of platform access and session duration
• Pages visited, game play history, and preference details
• Transaction history — records of deposits and withdrawals

1.3 Communication Information

• Messages and requests sent via live chat or email to the customer support team
• Feedback, complaints, or suggestions submitted

2. Methods of Data Collection

We collect user information in the following ways:

• Through direct submission: Information you voluntarily provide during account registration, profile updates, or when contacting customer support.
• Automatically: Information collected through cookies, log files, and similar tracking technologies while you use the platform.
• From third parties: Limited information received from payment providers (such as bKash, Nagad) for transaction verification purposes.

3. Purposes of Data Use

tk99o uses collected information only for the following legitimate purposes:

• Account creation, identity verification, and age confirmation (for users aged 21+ only)
• Processing deposits, withdrawals, and other financial transactions
• To personalise your gaming experience and present relevant bonus offers
• Providing customer support — assistance via 24/7 live chat and email
• Ensuring platform security and preventing fraudulent activity
• To ensure responsible gaming and identify problematic behaviour
• Fulfilling legal obligations and resolving disputes
• Technical improvement of the platform and enhancement of service quality

4. Cookies Policy

The tk99o platform uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored in your browser.

4.1 Types of Cookies We Use

• Essential cookies: Necessary for keeping login sessions active and ensuring security.
• Functional cookies: Remember language preferences, game settings, and other personalised settings.
• Analytical cookies: Collect statistical data about platform usage, which helps improve service quality.

4.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt some core functions of the platform.

5. Data Sharing and Disclosure

tk99o does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment providers: Information required to process transactions through bKash, Nagad, Rocket, or Upay.
• Technology service providers: Trusted organisations engaged for platform operations, hosting, and security services — bound by strict confidentiality agreements.
• Legal authorities: When required to comply with legal obligations, court orders, or applicable laws of the country.
• Fraud prevention: With relevant agencies for the purpose of preventing money laundering or other fraudulent activities.

6. Data Security Measures

tk99o follows multiple layers of security measures to ensure the safety of your information:

• SSL encryption: All data transfers between the platform and servers are secured with 256-bit SSL encryption.
• Access controls: Only authorised personnel can access your information, and this is strictly monitored.
• Regular audits: Regular technical audits of data security measures are conducted.
• Password encryption: Account passwords are never stored in plain text — always in encrypted hash form.
• Firewall protection: Modern firewalls and intrusion detection systems are active to prevent unauthorised access.

However, it is not possible to guarantee that data transmission over the internet is completely secure. You acknowledge that you are sending information at your own risk.

7. Data Retention Period

tk99o retains your information only for as long as necessary. General policy:

• Complete profile information is retained for as long as the account remains active.
• Even after an account is closed or deactivated, financial transaction records may be retained for a specified period for legal reasons.
• Customer support communication records are kept for a limited period to ensure service quality.
• Log data related to security and fraud prevention is retained for a defined period based on technical requirements.

8. User Rights

Under this Policy, you have the following rights:

• Right of access: You may request a copy of the information held about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request deletion of your information, though this may not be fully possible where legal obligations apply.
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Unsubscribe from marketing communications: You may opt out of receiving promotional messages at any time.

To exercise these rights, email us at [email protected].

9. Protection of Minors' Information

tk99o provides services only to users aged 21 or above. We do not knowingly collect information from minors. If it becomes known that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their minor child has created an account on the tk99o platform, please contact us at [email protected].

10. Third-Party Links and Services

The tk99o platform may have connections with payment gateways and game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These third parties have their own privacy policies, over which tk99o has no control. You are advised to review them yourself before using their services.

11. Policy Changes

tk99o reserves the right to update or change this Privacy Policy at any time. For significant changes, we will provide a notice on the platform or notify you via your registered email.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated Policy. It is therefore recommended that you review this page regularly.

12. Responsible Gaming and Data Use

tk99o uses information about your gaming behaviour to ensure responsible gaming. If any user's playing pattern appears problematic, we reserve the right to apply necessary support measures or restrictions — always in the interest of the user's well-being.

To learn more about responsible gaming, visit our Responsible Gaming page.